Trimble has announced that the TeamViewer® QuickSupport Android™-based app is now available on the Trimble® TMX-2050™ display. The app facilitates faster, easier remote technical support for farm machinery operators, which can result in less downtime. Using the new QuickSupport app, a machine operator can quickly connect with their Trimble reseller and receive real-time remote technical support without waiting for a technician to visit the farm. Plus, since there is no need to spend time describing the technical issue, users can simply share what is happening on their screen and receive immediate troubleshooting resolution for machine guidance, steering or GNSS-related issues.
The QuickSupport app was developed by TeamViewer, a leading provider of desktop sharing and online collaboration software. It leverages the wireless field connectivity of the TMX-2050 display allowing users to receive remote support without significant delay to field production activities such as field leveling, planting, spraying and harvesting operations.
Key features of the QuickSupport app include:
“The TeamViewer QuickSupport app enables screen sharing of mobile devices, making trouble-shooting quick and easy. Thanks to this app, Trimble reseller support personnel can access a TMX-2050 device remotely, enabling them to see exactly what the machine operator is seeing,” said Kornelius Brunner, vice president product management, TeamViewer. “This facilitates the troubleshooting experience for both the farmer and support staff. Enabling even such devices to be remotely accessed illustrates TeamViewer’s role as an enabler of the IoT (Internet of Things).”
“We know that even the simplest technical questions about machine settings and calibrations can cause delays and impact production for our customers,” said Pierre-Andre Rebeyrat, marketing director for Trimble’s Agriculture Division. “The QuickSupport app will be a very useful tool for our resellers to provide the fastest resolution to questions and troubleshoot issues that arise in the field.”
The TeamViewer QuickSupport app is available now worldwide. It can be downloaded on the TMX-2050 display from App Central marketplace, where users can download and install third-party Android-based mobile applications. Remote support requires both the TMX-2050 user and the Trimble reseller to install and license TeamViewer QuickSupport. Availability of this service may vary and is dependent on resellers’ implementation of the app. The mobile app is available free of charge to the TMX-2050 user.