John Deere Reaches Agreement on Equipment Repair Access

John Deere has reached an agreement with the Federal Trade Commission (FTC) and five states that formalizes the company's commitment to providing farmers, ranchers and independent service technicians access to diagnostic and repair tools for current and future John Deere equipment.

The agreement, announced July 8, reinforces the company's existing efforts to expand repair options and increase transparency for equipment owners and service providers.

“This is good news for our customers and for the future of how Deere equipment is supported,” said Denver Caldwell, vice president of aftermarket and customer support. “Producers and equipment operators demand flexible and world class capabilities enabling the maintenance and repair of their machines; we are and will continue to deliver on that expectation.”

What the agreement means for farmers

According to John Deere, the agreement formalizes the company's ongoing commitment to expanding access to diagnostic and repair tools, giving customers and independent repair providers additional options for maintaining and repairing equipment.

The agreement also provides the FTC and participating states with the ability to verify that Deere continues to meet those commitments moving forward.

“We’ve said from the beginning that our focus is on helping customers keep their machines running when and how they need them,” said Caldwell. “This agreement bolsters that commitment, and we’re confident it will make a real difference for the people who depend on our equipment every day. We share the Administration’s and the states’ desire to put farmers first while preserving Deere’s ability to support American agricultural productivity, equipment safety and innovation.”

Resolution of 2025 FTC matter

The agreement resolves a matter filed by the FTC and five states in early 2025 and allows the company to continue focusing on customer support initiatives.

John Deere said recent settlements and agreements involving repair access have similarly focused on increasing transparency and expanding repair options for equipment owners.

The company stated it will continue investing in tools, technology and services that allow customers to maintain their equipment themselves or work with independent service providers and dealerships of their choosing.

John Deere also said it remains committed to supporting customers through equipment reliability, dealer support and services designed to help producers remain productive in the field.